Support assistant builder

Build a support assistant from your own documents

Upload your FAQs, policies or manuals, check its answers in a live preview, then add it to your website with one line of code.

Step 1

Set up the assistant

Name it and choose how the chat window looks on your site.

Shown in the chat header.

Internal name for this widget.

The first message visitors see.

Suggested questions (optional)

Shown under the welcome message as “Try asking”, in this preview and on your site. They go into the embed code, so you can also edit them there later.

Text on this colour switches between white and dark to stay readable.

Widget size
Step 2

Add your documents

The assistant answers from these: FAQs, policies, price lists or manuals.

Where your data goes

  1. Documents you upload are indexed on this server by an open-source embedding model. Their text is not sent anywhere to be indexed.

  2. Each question, including questions visitors ask through the widget on your site, is matched to passages on this server, then sent to Groq with those passages to write the answer. In this preview, Groq also rewords the question to widen the search.

  3. Documents, passages and embeddings are kept in this server's memory only. They are not saved to a database, are not shared between server instances, and are lost when the server restarts.

  4. The server log records request diagnostics, such as filenames and the length of each question. The text of questions is not logged.

Groq may store the inputs and outputs of each request for up to 30 days, for reliability and compliance, unless Zero Data Retention is turned on for the deployment's Groq organisation.

No documents to hand?

Load three short policy documents from a fictional bike shop, then ask the assistant about them.

Step 3

Try it

Ask questions the way a visitor would and check the answers.

AI Support Assistant

Preview with no documents yet

Hi! I'm your AI assistant. I can help answer questions about our business. How can I assist you today?

Try asking

This demo answers, here and in the widget, with a free-tier model on Groq, so replies can be slow or briefly unavailable when the shared rate limit is reached.

Step 4

Get the embed code

Generate a script to paste into your site's HTML.

Upload at least one document in step 2 to generate embed code.